Last updated: 1 August 2021
Where Outlet store starts its operation?
Outlet will start in Egypt and then expand in the Greek and gulf area
Could I change my order after the requesting process?
For any changes on your order , first we cancel the current order and prepare a new order with required changes and that is in 24 hours from the date of receiving the purchase order.
Could I cancel my order ?
Yes, all you need to do is to call us on the provided number and then send us an email (email@example.com) including ( the transaction data and the number of purchase order in a specific period “24 hours from requesting the order”
Could I return or refuse receiving the order ?
We encourage your checking for the products once you receive it and refuse it then in the case of any The presence of an issue and a fracture or a mismatch between it and what you ordered ,and then we ask you to clarify your reason for refusal so we can check and evaluate the problem . we have criteria to evaluate the refuse reason like Acceptable , unacceptable wrong color , wrong size wrong material damaged product , damaged packaging After the dedication and making sure that the product is defective, we return the full payment and determine the shipment fees according to our agreement together. You can return your order in 14 days from the date of the product on the original case without any damage because of the shipment.
How could I apply for a return request?
Email us at firstname.lastname@example.org Or call WhatsApp or call the phone at: 00201011127003 And through our pages on social media https://www.facebook.com/outletfurniture https://www.instagram.com/ outlet furniture Our team will assess your complaint and contact you within 72 hours. If your request is approved, you can choose between one of the following options: Return and refund with deduction of the agreed upon shipping and transportation charges .. We will notify you of the status of the refund after the examination, and the price of the product will be automatically refunded to your credit card if it is paid with it or with a cash deposit in your bank account or the original payment method within 5 to 10 working days .
Will I be charged for making a return or will I have a full refund?
We try our best to deliver the best quality possible to your home / office, which is why our suppliers manufacture your product on demand. The product you receive is specifically designed to suit your needs and can only be returned if it is damaged or not in compliance with the specifications requested in the purchase order.If you request to return your product due to damage or content mismatch, you will receive a full refund for your order
How do I get my money back?
Cash on receipt Cash with bank card Bank transfer Bank deposit Instant / ValUE
How long does a refund take?
The refund time frame depends on the original payment method you used to place your order, as follows: Cashback: on the same day of receiving the product from the company's branch in Obour City (It applies only to residents of Cairo and Giza - the value of the product will be refunded on the bank accounts of other governorates) Bank Refund: 5: 15 working days. (Subject to change according to the policy of the card issuer)